Return & Refund Policy – Hassle-Free Shopping

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Return and Refund Policy

Last Updated: 07-07-2024

Welcome to zakai.ng. This Return & Delivery Policy outlines the terms and conditions regarding the delivery of products and the process for returning items purchased from our website. Please read this policy carefully before making a purchase.

Delivery Policy

1.1 Shipping Destinations: We offer shipping locally and internationally. Please note that we do not ship to P.O. Boxes or APO/FPO addresses.

1.2 Processing Time: Orders are processed within Two (2) business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

1.3 Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:

Domestic: [3] to [5] business days
International: [15] to [20] business days

1.4 Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier’s website.

1.5 Customs, Duties, and Taxes: Zakai is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Return Policy

2.1 Eligibility for Returns: We accept returns of products within [5] days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that do not meet these criteria will not be considered for return.

2.2 Non-Returnable Items: Certain items are non-returnable, including:

Personalized or custom-made items

2.3 Return Process:

To initiate a return, please contact us at services@zakai.ng with your order number and the reason for the return.
We will provide you with a return authorization and instructions on how to send your item back.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2.4 Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. Please note that original shipping charges are non-refundable.

2.5 Exchanges: If you need to exchange an item for a different size or color, please contact us at shop@zakai.ng . Exchanges are subject to product availability.

Damaged or Defective Items

3.1 If you receive a damaged or defective item, please contact us within [number] days of delivery with your order number and a photo of the damaged or defective product. We will work with you to resolve the issue by providing a replacement or a refund.