Our policies

Terms and Conditions

Last Updated: 07-07-2024

Welcome to zakai.ng, an e-commerce platform dedicated to providing high-quality batik lifestyle products. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

  1. Introduction

1.1 These terms and conditions govern your use of zakai.ng and any related services.

1.2 By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

  1. Eligibility

2.1 You must be at least 18 years old to use our website. By using our website, you represent and warrant that you are at least 18 years old.

  1. Account Registration

3.1 To access certain features of our website, you may need to register for an account.

3.2 You agree to provide accurate and complete information when creating an account and to keep this information up-to-date.

3.3 You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  1. Orders and Payments

4.1 All orders placed through our website are subject to acceptance and availability.

4.2 We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

4.3 Prices for our products are subject to change without notice.

4.4 Payments must be made through our secure payment gateway.

  1. Shipping and Delivery

5.1 We will ship products to the address provided during the order process.

5.2 Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or customs clearance.

  1. Returns and Refunds

6.1 If you are not satisfied with your purchase, you may return it within Five (5) days of receipt for a refund or exchange, subject to our return policy.

6.2 Products must be returned in their original condition and packaging.

6.3 Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.

  1. Intellectual Property

7.1 All content on our website, including text, graphics, logos, images, and software, is the property of zakai.ng or its content suppliers and is protected by intellectual property laws.

7.2 You may not reproduce, distribute, or create derivative works from any content on our website without our prior written permission.

  1. User Conduct

8.1 You agree not to use our website for any unlawful purpose or in any way that could harm, disable, overburden, or impair our website.

8.2 You agree not to engage in any conduct that could interfere with any other party’s use and enjoyment of our website.

  1. Limitation of Liability

9.1 To the fullest extent permitted by law, zakai.ng shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

  1. Indemnification

10.1 You agree to indemnify and hold zakai.ng harmless from any claims, losses, damages, liabilities, including legal fees, arising out of your use or misuse of our website or violation of these terms and conditions.

  1. Privacy

11.1 Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

  1. Changes to Terms and Conditions

12.1 We reserve the right to update or modify these terms and conditions at any time without prior notice.

12.2 Your continued use of our website after any changes indicates your acceptance of the new terms and conditions.

  1. Governing Law

13.1 These terms and conditions are governed by and construed in accordance with the laws of Nigeria.

  1. Contact Information

14.1 If you have any questions or concerns about these terms and conditions, please contact us via email at info@zakai.ng or +2348089580880.