Frequently Asked Questions
Production
Our products are handcrafted using traditional batik techniques by skilled artisans.
We use premium, sustainably sourced fabrics like calico and Funtua fabric, known for their vibrant colors and durability, ensuring each piece stands the test of time.
We currently do not offer public tours, but we share insights about our artisans on our blog.
Each piece is made with care, typically taking 2-4 weeks from design to completion.
Yes, we offer custom design services for special requests. Please contact us for more details.
Purchase and Refunds
We accept bank transfers, world remit/lemfi, and other secure payment options.
Yes, you can change or cancel your order within 24 hours of purchase. Please contact us as soon as possible.
We accept returns within 30 days of delivery, provided items are in their original condition.
To initiate a return, please contact our customer service team for instructions and a return shipping label.
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Delivery/Shipping
We offer standard and expedited shipping options for both domestic and international orders.
Domestic shipping usually takes 3-7 business days, while international shipping may take 7-14 business days.
Yes, you will receive a tracking number via email once your order has shipped.
Please contact our customer service team, and we will assist you in locating your package.
Yes, we ship to select international locations. Please check our shipping policy for details.
Ethical & Sustainable Practices
We provide fair wages, ensuring that artisans thrive within their communities.
Yes, we prioritize sustainably sourced materials and environmentally friendly production practices.
We focus on slow fashion, creating timeless pieces that reduce waste and promote lasting quality.
While we are not formally certified, we adhere to strong ethical standards in all aspects of our production.
You can read about our practices on our website and in our blog, where we share insights about our processes.